Professional Services

A crucial part of any engagement, Professional Services helps you get the most out of the RISC Networks platform. Utilize the knowledge of our experts through one of our Professional Services offerings.

NEW SERVICES OFFERING: Platform Enrichment Service

Get the up-to-date analytics you need, right when you need them. Schedule a refresh at regular intervals to be ready for IT projects at a moments notice with Platform Enrichment Service.

Comprehensive Services

Asset Discovery assures that your engagement starts off on the right path.  Our team will help you deploy the appliance and work through the discovery process to ensure your assessment is ready to license with a full scope.

Strategic Discovery is a services and technology engagement that will jump start your cloud and data center transformation initiative(s). The result is a fully populated platform, with up to five (5) application stacks defined and validated. This service provides real actionable data to start you on your journey.  

Complete Discovery provides an application-centric view of the entire environment that can be leveraged to make data-driven decisions for IT transformation projects.

Additional Services

The ServiceNow Integration Jumpstart Service ensures you have the complete picture of your IT estate by syncing enriched analytics from RISC Networks' ITOA Platform. Our team can help you gain the power to make decisions with a complete view of your environment.

Having an up-to-date picture of your infrastructure is crucial to successful projects. Ensure timely, accurate completion of projects by staying up to date with our Platform Enrichment Service.

Flow data provides traffic rate details. Get assistance with flow data collection.

Get an additional review session for your IT project.

Selection Guide

Determine your use case. Determine your Professional Services need.

Talk with your account manager to choose the best Professional Services engagement for your IT project. See typical use cases below.

 Asset DiscoveryStrategic DiscoveryComplete Discovery
Assisted Kickstart
Most Users
IT/Cloud Strategy
IT/Cloud Strategy Plus Migrate Initial Applications
Data Center/Cloud Migration with Compressed Timeframe
Data Center/Cloud Migration Over Time
Network Segmentation

What's Included in Each Level?

 Asset DiscoveryStrategic DiscoveryComplete Discovery
Kickoff Call / Requirements Review
Deployment
Asset Discovery
Licensing
Application Stack Review and Refinement5 Prioritized AppsAll Licensed Workloads
Knowledge Transfer Sessions
Hosted Final Review

Asset Discovery

In Asset Discovery engagements, our team will help you deploy the appliance and work through the discovery process to ensure your assessment is ready to license with a full scope.

Kickoff Call / Requirements Review

The kickoff call will introduce you to the delivery team and address their roles and responsibilities. We'll discuss the expectations of the engagement, delivery approach and timelines. The pre-deployment checklist (that you will receive via email before the kickoff call) will be reviewed to confirm customer readiness.

Deployment

After the kickoff call, Professional Services will conduct a joint WebEx session to deploy the RN150 virtual appliance and begin discovery.

Discovery

When discovery is complete, we'll review the asset report to validate all expected assets are discovered and accessible.  We'll assist with resolving any inaccessible, in-scope devices.  This review sets the scope for the assessment.

Discover the total inventory of your IT environment.  See the full scope of your assets to determine what workloads to license for further investigation.

Assets Dashboard

Strategic Discovery

Strategic Discovery is a services and technology engagement that will jump start your cloud and data center transformation initiative(s). The result is a fully populated platform, with up to five (5) application stacks defined and validated.  This service provides real actionable data to start you on your journey.  At the end of this service engagement, you should understand what you have, be able to have data-driven discussions, and start taking real actions.

(Use for Up to 5 Prioritized Applications)

Kickoff Call / Requirements Review

The kickoff call will introduce you to the delivery team and address their roles and responsibilities. We'll discuss the expectations of the engagement, delivery approach and timelines. The pre-deployment checklist (that you will receive via email before the kickoff call) will be reviewed to confirm customer readiness.

Deployment

After the kickoff call, Professional Services will conduct a joint WebEx session to deploy the RN150 virtual appliance and begin discovery.

Discovery

When discovery is complete, we'll review the asset report to validate all expected assets are discovered and accessible.  We'll assist with resolving any inaccessible, in-scope devices.  This review sets the scope for the assessment.

Licensing

License all in-scope workloads to collect the data for the assessment.

Application Stack Review and Refinement

Professional Services will perform application stack rationalization for up to five (5) applications.  The application stacks will then be verified with customer stakeholders via WebEx.

Knowledge Transfer Session

Two knowledge transfer workshops will be completed to review best practices for using the platform. In the second workshop, the team will walk through your specific use case and show you how to use the platform to meet your goals.

Hosted Final Review

RISC Networks will conduct a final review of assessment highlights with the customer.  Professional Services then generates and sends an email for the approval of all deliverables to key stakeholders.  This approval confirms close out of Professional Services.

Orb

View Application Stacks to observe dependencies. Select specific stacks to learn more about them. Assisted Application Stack Review and Refinement is included with both Strategic Discovery and Complete Discovery.

Complete Discovery

Complete Discovery provides an application-centric view of the entire environment that can be leveraged to make data-driven decisions for IT transformation projects.

(Applies to All Licensed Workloads)

Complete Discovery includes all the features of Strategic Discovery, but applies to all licensed workloads in the IT environment.

Professional Services will assist with Application Classification and Rationalization for licensed workloads.  Review top performing applications. Utilize rscore tagging to determine the level of difficulty for migrating applications. 

RISC Networks' main dashboard application classification

Additional Services

ServiceNow Integration Jumpstart

ServiceNow is an industry leader providing a full suite of ITSM/ITOM solutions in a Software as a Service (SaaS) model. If you use ServiceNow for your CMDB and other ITSM/ITOM functions, it's time to ensure you have the complete picture of your IT environment by syncing enriched analytics from RISC Networks' ITOA Platform.  By bringing all of the advanced discovery and analytics from RISC Networks into your ServiceNow instance you gain the power to make decisions with a complete view of your IT estate. To learn more, click the button below.

NEW! Platform Enrichment Service

What if you already had accurate, up-to-date analysis anytime you wanted it? Ensure timely and successful completion of IT projects with our new service offering, Platform Enrichment Service. Avoid the hassle of outdated information by allowing our Professional Services team to refresh the picture of your IT environment at regular intervals (can be purchased in as many intervals as you need).  The analysis you need, always available right when you need it. Click below for details.

FLOW Data Special Service

RISC Networks can additionally work with the customer to include FLOW data into the engagement. FLOW data will provide traffic rate details that can be used to further understand the network impact and bandwidth requirements associated with workload migration. FLOW data can be derived from a wide array of sources including, but not limited to, layer 3 network devices, VMware Distributed Switches and Packet Capture.

FLOW Base Deployment (up to 3 RN50s)

Includes support of one (1) design and planning session (via WebEx) and remotely assisted installation and configuration of up to three (3) RN50 Virtual Appliances for traffic collection.

FLOW RN50 Add On

Remotely assisted installation and configuration of one (1) additional RN50 for traffic collection. Requires base FLOW service.

Hosted Review

Need additional help?

One (1) hosted review session (via WebEx) with a RISC Networks engineer. Can be used for application review or other use cases. Limited to 60 minutes.

Meet the Team

The RISC Networks Professional Services team is comprised of seasoned IT Professionals with extensive experience in virtualization, storage, server, networking, and cloud technologies. With an average of over 20 years’ experience with traditional IT, our team can help you leverage the RISC Networks ITOA Platform to run successful data center discovery in support of IT Transformation initiatives. Meet a just a few of our team members below.

Don Rosado

Vice President of Professional Services

Don is a seasoned technology leader with 27 years' experience in the design and implementation of Information Technology infrastructure solutions. Most of his career has been spent in the VAR community working with customers to implement innovative and high impact technology solutions to meet strategic business objectives. He has a diverse background and extensive experience in virtualization, storage, server, networking, and cloud technologies. He has also served in various capacities that include engineering leadership and executive positions. Now, he uses his background and experience to help Partners and Customers leverage the RISC Networks ITOA Platform to plan data center and cloud migrations and disaster recovery initiatives.

Cheri MacQueen

Project Manager, Professional Services

Cheri is an accomplished professional with over 25 years' experience in the technology industry.  Throughout her career, she has lead, contributed and implemented complex solutions for the SMB and Enterprise markets. At RISC Networks, as the Project Manager for Professional Services, she fosters an environment of teamwork with strong communication and client services. She utilizes her project management expertise to assist RISC Networks' Partners and Customers in leveraging the ITOA Platform to deliver timely results in meeting their strategic IT initiatives.

Michael Esquia

Senior Systems Engineer

With over 22 years of experience in the technology sector, Michael is an accomplished and professional Solutions Architect with extensive knowledge and experience in industry-leading solutions for storage, virtualization and data protection, including private and public cloud infrastructure. He has served in detail-oriented, solutions-focused positions where he's shown a proven ability to overcome obstacles and challenges while mitigating risk. He strives to deliver results that exceed expectations. Now, he helps customers and partners of RISC Networks to leverage the ITOA Platform to plan their IT transformation initiatives.

Brian Madden

Senior Systems Engineer

Brian is an Information Systems professional with over 15 years of experience in Windows platform engineering, systems solutions design and delivery. With proven analytical skills and a proactive approach to problem solving, he has a strong track record for building stable, scalable solutions that satisfy business requirements. He's an expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Here at RISC Networks, he enjoys conquering technical challenges to help users get the most value out of their IT projects.

Joe Migliore

Service Delivery Engineer

Joe is a Solutions Architect with over 24 years' experience as an IT Professional. He has extensive knowledge and experience with industry-leading IT infrastructure solutions including Cloud, Virtualization, Storage, Messaging, and Active Directory. This experience has helped him excel as a specialist in Active Directory migration and consolidation, Office365 migrations, and BC/DR design and implementation. He is now using those same skills to deliver discovery engagements using the RISC Networks ITOA Platform.

Team Certifications

AWS Certified Solutions Architect Associate

AWS Certified Solutions Architect - Associate

AWS Certified Solutions Architect Professional

AWS Certified Solutions Architect - Professional

Cisco Certified Internetwork Expert

Cisco Certified Internetwork Expert

Microsoft Certified Solutions Expert Productivity

Microsoft Certified Solutions Expert (MCSE): Productivity

Microsoft Certified Professional

Microsoft Certified Professional (MCP): Architecting Microsoft Azure Solutions

Microsoft Certified Solutions Expert - Messaging

Microsoft Certified Solutions Expert (MCSE): Messaging

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