Credit Union Identifies Root Cause of Performance Issues Using RISC Networks’ ITOA Platform
Redstone Federal Credit Union began to experience significant IT infrastructure performance issues. Using the data produced by the analytics engagement and the traffic analysis, RISC Networks and their partner were able to pinpoint specific information about the multiple causes of the issues impacting network performance, limitations, and configuration and provide Redstone with a punch-list of steps to resolve them.
Solutions and Analytics
- Network Traffic Analysis
- Asset Discovery & Report
- Critical Interface Report
- Device End-of-Life Report
With more than 380,000 members, Redstone began to experience significant IT infrastructure performance issues. In order to reach a resolution, Redstone worked with their solution provider to identify a proposed analytics engagement that could help them understand what was causing the performance issues and to help them identify a root cause so they could quickly resolve the issues. This is where the partner brought RISC Networks in to get things started fast.
RISC Networks’ Solution
Using the data produced by the analytics engagement and the traffic analysis, RISC Networks and their partner were able to pinpoint specific information about the multiple causes of the issues impacting network performance, limitations, and configuration and provide Redstone with a punch-list of steps to resolve them.
Armed with this knowledge, the Redstone team made architectural changes to their network and upgrades to the core network infrastructure to support the new applications as Redstone’s IT team utilized this information to prepare for other critical IT infrastructure projects. With the full understanding of the scalability of their network in conjunction with additional performance demands being projected, Redstone Federal Credit Union was able to resolve their current issues as well as protect themselves and their customers against future ones.
- Identified Performance Issues
- Reduced Performance Bottlenecks
- Identified Configuration Issues
Vendor Neutral, Results Focused
RISC Networks analytics engagement offered a vendor neutral analysis of Redstone Federal Credit Union’s network infrastructure, server, virtualization and unified communication environment. RISC Networks delivered Redstone valuable information that was used to troubleshoot problems in a short delivery timeframe.
Learn more about RISC Networks’ ITOA Platform.
Redstone Federal Credit Union® is a federally chartered credit union headquartered in Huntsville, Alabama and is regulated and insured by the National Credit Union Administration (NCUA). With nearly 380,000 members and more than $3 billion in assets, Redstone is the largest credit union in Alabama and among the 25 largest credit unions in the nation.
On November 28, 1951, the United States Government granted RFCU® its charter. Eleven individuals with assets totaling $55 started membership at RFCU. The original $55 was saved in a shoebox and the first office was located on Redstone Arsenal. The original charter served employees of Redstone Arsenal only. Today, RFCU members are located all over the world and the original $5 deposit is still all that constitutes members’ ownership in the credit union.
Redstone Federal Credit Union’s Mission:
Improving the financial well-being of our members and communities by offering trusted advice, choices, opportunities, and solutions.
About RISC Networks
RISC Networks is 100% independent, platform agnostic and self-funded since 2007. The RISC Networks vision is to unlock business potential by delivering more meaningful data analysis and providing information that helps IT leaders take immediate action. RISC Networks is the industry’s leader in cloud, data center and network operations analytics. The company is headquartered in Asheville, NC.