Queensborough Community College is Building Bridges to Better Infrastructure

Queensborough Community College is Building Bridges to Better Infrastructure

Community College Uses RISC Networks’ ITOA Platform to Prepare their IT Infrastructure for VoIP Requirements

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Queensborough Community College wanted to make sure their IT infrastructure could handle the additional bandwidth requirements VoIP would bring. RISC Networks did the infrastructure inventory automatically in two days. After confirming those results, the team let the assessment tool gather information for a week before looking at the reports.

The Challenge

Queensborough Community College in Queens, NY, part of the University of New York, offers a rich liberal arts and science curriculum and boasts a diverse population of nearly 15,000 students. The IT infrastructure includes about 5,000 nodes, 190 servers and 120 switches, as well as wireless network for student access.

As the IT team looked at plans to implement Voice over IP (VoIP), they wanted to ensure their network had the capacity and responsiveness to deliver high-quality phone and video services. They also wanted to make sure they are getting the most out of their existing IT infrastructure, and confirm that all of their switches were up to date.

Why RISC Networks

A leading technology provider suggested a comprehensive assessment from RISC Networks, an independent third party, would be the best way to analyze their current infrastructure.

“We wanted to make sure our IT infrastructure could handle the additional bandwidth requirements VoIP would bring, and see where additional equipment would give us the most benefit,” said Olub Adewalure, Senior IT Associate at Queensborough. “Confirming all of the iOS software updates for our Cisco devices were installed was another important goal of the assessment.”

The team liked that RISC Networks would give them a complete analysis of their infrastructure. They were also attracted to its deployment simplicity and automation that minimized the impact on their resources, and easily set up the virtual appliances themselves.

RISC Networks did the infrastructure inventory automatically in two days. After confirming those results, the team let the assessment tool gather information for a week before looking at the reports. They found the implementation very smooth and unobtrusive with no performance degradation for users.

Learn more about the RISC Networks ITOA Platform.

How RISC Networks Helped

Detailed IT Infrastructure Analysis

RISC Networks produced an in-depth, easy-to-understand report that provided performance and status information on all of Queensborough’s switches, servers and endpoints. This included a full summary of every device within the IT infrastructure, including Windows workstations and servers, VMware hosts and clients, as well as other virtual machines and connected devices.

Clearly Prioritized Actions

RISC Networks’ action report clearly identified and prioritized gaps, problems and opportunities for performance improvements, and recommended solutions.

“We found very detailed problems that are hard to find but easy to fix such as switch buffer errors, configuration mismatches and other bottlenecks. We were able to quickly address the issues so we can get the most out of our equipment,” said Bryan Farr, Senior IT Associate at Queensborough.

Unpatched Devices Identified

Devices affected by PSIRTs (Cisco security alerts) where the iOS software had been updated, but not yet fully installed, were identified by the RISC Networks tool. Keeping device software up to date is essential for both performance and IT security.

Validated Network Readiness for VoIP

“Having an independent, objective report that confirms our network has the capacity to move to VoIP validated our strategy and helped us evaluate where we can get the most bang for any additional equipment investments,” said Farr.

The RISC Networks Difference

Today, Queensborough is well on its way to advancing its business technology environment to VoIP. In the short term, the team focused on implementing the most actionable items from the RISC Networks report to improve the overall reliability and performance of the IT environment.

“I would definitely recommend an assessment by RISC Networks as an effective tool for determining your readiness for upgrades, confirming everything in your infrastructure is properly configured, and making sure all the equipment you have purchased is performing optimally.” – Olub Adewalure, Senior IT Associate, Queensborough Community College

About Queensborough Community College

Queensborough Community College is a community college in Bayside, Queens, New York. One of seven community colleges within the City University of New York system, Queensborough enrolls more than 15,000 students.

About RISC Networks

RISC Networks is 100% independent, platform agnostic and self-funded since 2007. The RISC Networks vision is to unlock business potential by delivering more meaningful data analysis and providing information that helps IT leaders take immediate action. RISC Networks is the industry’s leader in cloud, data center and network operations analytics. The company is headquartered in Asheville, NC.