Customer Support

Real, Live People to Help You

One of our four core values at RISC Networks is customer success. The most important thing we can do is help our customers succeed. Help them identify where to act, what the best options are and how to track the impact of those actions. Nothing is more frustrating than sending an email to a company for help only to wait a long time to get a response or to never get a response. At RISC Networks, it is our goal to ensure that you will always have a real person respond to your question promptly. And the same goes for our partners: we’ve been in your shoes, we always try to treat our customers like we expect to be treated and try to understand they are looking to us for help with whatever problem it is you are trying to solve.

CloudScape Support

Unlimited email support is included with every CloudScape license. We provide our CloudScape customers with a variety of phone support options for those wishing to speak directly with one of our support specialist or senior product analyst. Please contact help@riscnetworks.com for more information. To learn more about our CloudScape phone support packages, please contact your partner or contact us at CloudScape Support for more information.

Solution Mapper Support

In most cases, Solution Mappers are managed through one of our Solution Providers or with Cisco Systems, however in the case that you are running a Solution Mapper directly with RISC Networks you have unlimited email support during the Solution Mapper engagement as well as one analyst review at the completion of the engagement. Please contact help@riscnetworks.com for more information. For businesses running an engagement with one of our listed Solution Providers, please contact your partner or contact us at help@riscnetworks.com for more information.

IT HealthCheck Support

We provide our IT HealthCheck subscription partners with a variety of support options. Please contact help@riscnetworks.com for more information. For businesses running an engagement with one of our IT HealthCheck subscription partners, please contact your partner or contact us at help@riscnetworks.com for more information.

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