Customer Success: KEMBA Financial Credit Union
KEMBA Financial is deeply committed to the principles on which it was founded in 1933, providing quality financial products and exceptional service. Many of their members make KEMBA Financial their sole financial institution, therefore it is essential to their business that their IT infrastructure continues to run smoothly and efficiently. As part of their ongoing efforts to optimize their network and prepare for upcoming telecommunications projects, KEMBA’s IT team engaged RISC Networks to analyze their IT infrastructure and provide in-depth analytics to determine their capacity for advanced real-time traffic and help plan for any changes or upgrades that might be necessary.
By utilizing RISC Networks proprietary platform and Unified Correlation Engine Logic (UCEL), KEMBA Financial gained access to detailed, actionable deliverables to create a solution plan in only one week. Using the data produced, RISC Networks quickly identified opportunities for KEMBA Financial to add to or improve their users’ experience in areas such as system capacity, application responsiveness and network speed. Additionally, the data helped prove accountability to their outside software vendor for slow response times.
KEMBA Financial is able to achieve a significant uplift in ROI on their IT investments by using RISC Networks Business Technology Analytics.Corey Swoyer, Network Administrator