Customer Success: Goldberg & Osborne
With 21 offices and 2 call-centers, the staff of Goldberg & Osborne depends on aspects of their IT infrastructure, such as VoIP, unified communications, and network performance in order to ensure that clients trust the privacy and capability of their communication. As part of their on-going efforts to improve and optimize their network, Goldberg and Osborne engaged RISC Networks to analyze the infrastructure and provide in-depth data in order to understand the overall state of the network and to plan for any necessary changes.
The analytics engagement ran quickly and without impact to employees’ ability to perform normal duties. RISC Networks and Goldberg & Osborne quickly identified opportunities to improve their users’ experience in areas such as VoIP, UC, network performance and equipment lifecycle. Thanks to the timely, proactive decisions of their IT team, Goldberg & Osborne was able to ensure that their network could function at optimal levels and that they could rely on the quality of their VoIP to communicate with clients.
The RISC Networks team was extremely helpful and able to quickly identify all the changes we needed to make to reach our solution. We appreciated that we were able to work with expert individuals and not an automated service.Conrad Dela Cruz, Network Manager, Goldberg & Osborne