Keeping Your Projects Moving

One of our four core values at RISC Networks is customer success. We provide a wealth of resources to support you during your projects and keep your IT infrastructure at peak efficiency for years to come. The RISC Networks CloudScape support packages are designed to offer flexibility to every business no matter the size or scope of the project. Even better, we provide unlimited email support with every paid license of CloudScape.

We realize that there are times when you would prefer to speak with a human being, so we created these packages to give you that option. For businesses looking to RISC Networks for our expertise and experience, the consultative support package, includes five hours of direct virtual support from our analyst. See what works for you, and we’ll make it happen!

CloudScape Phone Support Packages

We provide different support packages you can decide what level best fits your needs.

Bronze

$400 2 Phone Support Tickets

Silver

$900 5 Phone Support Tickets

Gold

$1,50010 Phone Support Tickets

RISC Networks CloudScape Support Features

RISC Networks CloudScape Support provides a range of customized options for customers of all sizes and needs.

Basic Bronze Silver Gold
Pricing Model Included Pre-Purchase Packages Pre-Purchase Packages Pre-Purchase Packages
Support Type Email
M-F, 9AM-5PM EST
Email & Phone
M-F, 9AM-5PM EST
Email & Phone
M-F, 9AM-5PM EST
Email & Phone
M-F, 9AM-5PM EST
Response Time 24 hours M-F 4 business hours 4 business hours 4 business hours
Type of Support Included
  • Unlimited basic email support*
  • Unlimited basic email support*
  • 2 Phone Support Tickets
  • Unlimited basic email support*
  • 5 Phone Support Tickets
  • Unlimited email basic support*
  • 10 Phone Support Tickets
Number of Phone Support Tickets Included 0 Tickets 2 Tickets 5 Tickets 10 Tickets
Hosted Analysis Review Meetings 1-hour hosted review with analyst. 48 hours advance request required. $600 Add-On $600 Add-On $600 Add-On $600 Add-On
Requirements Active units licensed on engagement Active units licensed on engagement Active units licensed on engagement Active units licensed on engagement
Cost Included $400 / Package $900 / Package $1,500 / Package
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*RISC Networks offers the support and resources you need to achieve successful discovery, analysis, and assessment engagements with our solutions. This includes unlimited email support and phone support packages. Our support team will work to ensure our products function as advertised and that they are free of defects and software bugs. RISC Networks reserves the right to require payment for any services required to troubleshoot issues that are specific to a customers environment.

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